A five-day-old OnePlus Nord 2 5G allegedly exploded in the sling bag
of a woman in Bengaluru on Sunday. The spouse of the affected user took to
Twitter just hours after the incident to inform the public about the sudden
accident. He, however, pulled the tweet shortly after it came into the
limelight. OnePlus has confirmed to Gadgets 360 that it reached out to the user
and was investigating the issue. The OnePlus Nord 2 5G was launched as the
latest smartphone by Chinese company last month.
Twitter user Ankur Sharma reported that the OnePlus Nord 2 explosion took place on Sunday morning, when his wife had gone out cycling with the smartphone in her sling bag. “All of a sudden [the] phone blasted and smoke started coming out of it. Due to this blast, she met with an accident,” the user said in a tweet that he pulled later but its cached version was available at the time of filing this story. He also posted three photos purportedly showing the exploded OnePlus Nord 2 5G.
Here is the complete statement from OnePlus -
Our top priority is the health and safety of our customers. We reached out
to the concerned user immediately after hearing about this incident and
initiated a thorough internal investigation. The results indicate that the
damage to this device was caused by an isolated incident involving external
factors and not due to any manufacturing or product issue. However, we remain
in close touch with this user and have offered our support to address their
concerns and ensure their wellbeing.
We would like to assure our customers that our products undergo thorough
quality and safety tests, including various levels of pressure and impact
tests, to ensure they are up to industry-leading standards and remain safe to
use.
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